Frequently Asked Questions

We have endeavoured to make Your Horsemanship as user friendly as possible but just in case things aren’t as clear as we hope we have compiled a list of frequently asked questions below. If you still can’t find the help you need please drop us a line via the Contact page.

How do I access the lessons?

How is the Library structured?

How do the Courses and Lessons work?

How are the Lessons laid out?

Do I have to take the Quizzes?

What are the Challenges?

What happens when I complete a course?

Where can I get help with a Lesson?

I can’t login

How do I alter my details?

How do I cancel my subscription?

I can’t make the video player work

The videos are taking a long time to load


How do I access the lessons?

Once you have registered for the site, either as a Full or Free Trial member, you can start accessing content in the Library. You can do this from the Home screen by clicking on Video Library in the top menu.

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How is the Library structured?

Once you are in the Library you can use the icons on the left hand side of the screen to navigate to the following at any time:

  • Home: Clicking on the Your Horsemanship logo icon will take you back to the main Home page, where you can access your account information, purchase a subscription to the site, read the Blog, see the Calendar and use the Contact Us page.
  • Content: This is the short cut to the content of Your Horsemanship. Here you will see the three main courses (Pre Training Knowledge, Foundation Training and Re-Education) and the Challenges. Free Trial users will also see the Free Taster course. As a Free Trail user you will be able to access this and the Challenges only, although you will be able to navigate to the other Courses so you can see what they contain.
  • Learning Profile: This is an overview of your learning journey. You can see which Courses you are subscribed to, how far through them you are, and view any Certificates you have achieved.
  • Chat: This is the link to the Training Chat Forum where you can discuss anything and everything about your horsemanship journey. Ask technical questions, share experiences, and look for guidance and support from Jason, his team and other Your Horsemanship members. Free Trail users will have limited access to the forum but can still join in the general and technical help discussions.
  • Log Out: A quick link to log out of your session.

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How do the Courses and Lessons work?

Once you have navigated to the Course you would like to take via the Library home screen, you need to click ‘Take Course’ which will add the Course to your Learning Profile and start your learning. Each Course is divided into Modules which contain Lessons. At the end of each Module is a Quiz. This is entirely optional in that you can progress through the Course without having to take any of the Quizzes. If you want to gain a certificate however for ‘completing’ a Course you will need to pass them. Don’t worry, they are multiple choice and can be reset as many times as you like!

Lessons are progressive in that one follows on from another for a reason. If you work through the programme from the start you will understand why. However, the whole of Your Horsemanship is structured so you can dip in and out if you wish to. You will see that Lessons have ‘Recommended Prior Learning’ links which show you the lessons you need to have covered with your horse before the one you are looking at. This is particularly important when working through the Re-Education Course. For instance, if you and your horse are having an issue with napping and you arrive at the Lesson on napping, it will show you the relevant Lessons in the Foundation Training Course which you will help you.

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How are the Lessons laid out?

Each Lesson is laid out as follows.

  • Title: The title of the Lesson also includes the name of the Module it belongs to for ease of navigation.
  • Code: With over 200 Lessons we thought we should code each one for ease of reference, especially when users may wish to archive them. The code given to each is made up of a prefix to show which Course it belongs to, the stage of the Course and the name of the Lesson. You don’t need to worry about these but it will help you get things in order in your lesson folder.
  • Goal: This is a short description of the aim of the Lesson
  • Purpose: This is a longer description about why the Lesson is important or useful, and how it can be applied in a real life situation.
  • Prior Learning: This area includes links to other Lessons that are needed as a foundation to the one you are viewing. This is particularly useful in the Re-Education course.
  • Video: The Lesson’s main video is found near the top of the page. If there are supplementary videos (tips or examples) they will be further down the page. You can view the video in full screen, adjust the volume and watch in HD by clicking on the icons at the bottom of the video player.
  • Equipment: Most of the equipment you will need to work with your horse will be self evident, but if it is not this area is a useful addition.
  • Method: A bullet point list of the main steps covered in the Lesson.
  • Tips: Pointers to help you with the Lesson.
  • Details: A comprehensive look at the Lesson, how to overcome certain problems and what you need to be looking for in your horse.
  • Print and Keep: This document will open in a new screen where you can save it to your computer or print it off. It will contain all the information from the Lesson so that you can archive your learning in a lesson folder and review it at your leisure or take it with you to the yard.
  • Lesson Complete button: When you feel you have absorbed the information in a lesson you can click on the Lesson Complete button which will update your Learning Profile. You will also see that the Course Progress bar in your Learning Profile will move up as you complete more and more Lessons within a Course.
  • Training Chat button: This will take you to the relevant board in the Training Chat Forum where you can share your experiences, find support and ask questions about the Lesson.

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Do I have to take the Quizzes?

Although Your Horsemanship is structured with Courses and Lessons, we have deliberately kept it up to the user to decide when they want to progress to the next stage. You are in control of your learning and we don’t want to force anyone to have to pass a test in order to progress. However, if you like having a little something to work towards, we have created some Quizzes that appear at the end of each module. These are multiple choice and can be reset as many times as you like. In order to fully ‘complete’ a course you need to do these quizzes.

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What are the Challenges?

The videos in the Challenges section are fun little tests for you and your horse to complete. Both Full and Free Trail members can view the Challenges and we will add the Challenge of the Week (COW) to the Library Home page to remind you have a go! The Challenges are split into Groundwork and Ridden exercises and feature links to the Foundation Training course to help you with the manoeuvres you need to be successful. We’d love to hear how you get on so make sure to keep us in the loop via the Forum, Contact page or Facebook Group!

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What happens when I complete a course?

Not a huge amount, but you do get a downloadable certificate that will be emailed to you and also available in your Learning Profile, which is a nice little motivator if you are so inclined. It is just a bit of fun, and feedback suggests these taking the Quizzes and achieving the Certificates for completing the Courses does help learners retain the information they have been watching and reading.

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Where can I get help with a Lesson?

If you are a Full Member, the first place you need to go is the Training Chat Forum. You can get there by clicking the Chat icon on the Library side bar or the Chat menu item at the top of the main Home page. Each Lesson is also linked to the relevant board in the Forum so you can dive in at exactly the right place by clicking the Training Chat icon in the Lesson itself.

Once in the Forum you can use the search tool to find posts on a specific issue or start a new thread about what you are struggling with. Either Jason or a Your Horsemanship team member will get back to you. We also encourage members to offer support and guidance to each other, so no one ever feels alone with whatever challenge they are facing.

If you need a more immediate answer or you are a Free Trial user (so do not have access to the full Training Chat forum) you can visit the Your Horsemanship Facebook Group – everyone is welcome!

If you do not find your answer in either of these two places please do get in touch via the Contact page and we will endeavour to get back to you as soon as possible. There are also monthly webinars, which will always feature a Q&A.

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I can’t login

The username and password fields are case sensitive so be sure your Caps Lock is not on by mistake. Your user name will be on the conformation email you will have received from us, and if you can’t remember your password it is easy to request another by clicking on the ‘Lost Password’ link at the bottom of the login box.

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How do I alter my details?

You can change your billing details, address, avatar (photograph) and view the orders you have made via the My Account page. You can find this in the menu at the top of the Home page. You must be logged in order to view it.

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How do I cancel my Subscription?

You can cancel your subscription at any time via the My Account page under My Subscriptions. You can find this in the menu at the top of the Home page. You must be logged in order to view it. By cancelling your subscription you will still be able to access the whole website up until the renewal of your subscription occurs. If you have a monthly subscription, it will be one month from the date you first signed up. If you have an annual subscription it will be one year from that date.

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I can’t make the video player work

The video player we use is Vimeo. It will work on all browsers but occasionally you may need to change a setting in your internet options to see them. The problem is due to ‘hardware acceleration’ – a technology that modern web browsers use to increase the performance of your computer. You can resolve these issues on your own computer by disabling hardware acceleration in your browser:

Chrome:
Open a new tab and go to chrome://flags
Find ‘Disable hardware-accelerated video decode’ and click Enable
Restart Chrome

Firefox:
Click the Firefox button at the top-right of the Menu bar
Go to the Options menu and then click Options again
Click the Advanced tab at the top, then General below that
Uncheck ‘Use hardware acceleration when available’
Click OK and restart Firefox

Internet Explorer:
Click the Settings (gear) icon
Choose Internet Options
Select the Advanced tab
Check the box under Accelerated Graphics that reads ‘Use software rendering instead of GPU rendering’
Click Apply, then click OK
Restart Internet Explorer 11

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The videos are taking a long time to load

If the videos play for a few seconds then stop it is because they are buffering (still downloading) which will happen if your internet speed is insufficient. Each video is available in either Standard Definition (SD) quality or High Definition (HD) quality. If you are finding your internet connect is too slow you can try turning off HD by clicking the symbol at the bottom of the video).

To check your internet speed you can go to http://speedtest.net. Wait for the page to load then click Begin Test. You’ll get three numbers at the end – the download speed, the upload speed, and the ‘ping’. The download number needs to be 1Mbps at the absolute minimum, although this may still cause problems. You really need at least 8Mbps to avoid buffering on an SD video. Full HD really needs fibre optic broadband to be watchable. If you are struggling with your internet speed in general it might be worth investing in a satellite broadband package.

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